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3 months ago
Additional Resources Ltd
Salary: £25000 - £28000 Per Annum
Location: Manchester
Job type: Permanent
Contact: Claire
Category: Customer Service Jobs
Bookings Manager - South Manchester

Full time
Working hours: Monday to Friday, 9.00am to 5.30pm
Salary: £25,000 to £28,000

Key words: Bookings Manager, Bookings Coordinator, Customer Services Manager, Customer Services Coordinator, Customer Support Manager, Customer Experience Manager, Logistics Manager, Logistics Coordinator

The company

Our client, delivers first class interpreting & translation services to both the private and public sector. They require a Bookings Manager to inspire and lead their bookings team to help place interpreters to work in a variety of situations within the private and public sector in and around Manchester.

The Role

The role requires an experienced dynamic individual who can set the strategic objectives for the booking team whilst providing ongoing training & coaching to team leaders and continued performance and development of the team as a whole.

The successful candidate will be able to demonstrate:
• A proven track record in delivering results in a customer service environment
• Reactive and proactive attitude with regards to problem solving and forward planning.
• Great motivational skills

Skills and experience required
• Minimum 2 years of experience related to Call Centre/shared service management would be advantageous
• Excellent written and oral communication skills
• Working closely with Managers in other departments to achieve results
• Ability to lead and manage a fast paced team
• Identity key problem areas within team and provide speedy resolutions
• Maintain high level of customer service
• Strategic planning

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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