Automotive, Motor Trade Job: Customer Contact Executive Required in Leeds.
Salary: Up to £19,000 Basic, OTE £20,000 Per Annum
Term: Full Time, Permanent
Motor Trade Jobs / Automotive Vacancies: Customer Contact Executive Required For Recovery Specialist - Leeds
Using your Customer Service experience dealing with both internal and external stakeholders, you will have the responsibility of maintaining market leading service levels when arranging Services, Repairs and MOT's for many of the countries blue-chip companies.
In addition to making Service, Repair, Recovery and MOT Bookings, you will also be on hand to assist Drivers by arranging mobile tyre bookings, glass replacements and offer help and support for drivers suffering a mechanical breakdown.
You will possess excellent communication skills, be adept at working under pressure and have the ability to multi task. The candidate must have a positive can do attitude, along with the desire to make the service being offered today, better than yesterday.
This is a professional, challenging and exciting role working within a very busy environment.
The ideal candidate must have the ability to work under pressure while maintaining accuracy and to agreed service levels, whilst delivering world class service levels.
An eye for detail, excellent IT skills excel and being organised are critical to the success in this role.
The role involves (but not in any particular order):
Processing Service, MOT and Repair bookings via the 1Link platform
Increasing work flow into a preferred network of suppliers
Organising tyre replacements either via a mobile solutions or pre-booked static Centre's
Arranging glass replacements via a preferred network of suppliers
Assisting drivers with roadside breakdowns
Responding to a high volume of inbound calls
Assisting Drivers who may have suffered a mechanical breakdown
Building and maintaining strong relationships with suppliers and customers and providing excellent customer service levels whilst under pressure.
If you would like to hear more about this role please apply today!
Please note we will not forward any of your details without your permission.
If this role interests you and you would like to know more about it or other Automotive Dealership Jobs in Leeds, please contact Kieran @ Perfect Placement.
To apply please send your CV to Kieran Rudrum quoting J76634, Customer Contact Executive, Leeds.
Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.
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