10 months ago
Salary: £38,000 per annum
Home based : Covering Chelmsford area
McCarthy & Stone is the UK’s leading retirement housebuilder with a 70% share of the owner-occupied retirement housing market.
Since 1977, the company has sold more than 51,000 apartments in more than 1,100 different locations. We currently have over 100 developments under construction or for sale in the UK and are proud to be the only UK housebuilder, of any size or type, to have been awarded the NHBC’s Five Star rating for customer satisfaction for twelve years running.
McCarthy & Stone Management Services manage all retirement developments built by McCarthy & Stone. Our focus is to 'enhance the quality of people’s lives in retirement' by providing the best possible 'lifestyle' and estate management services.
At the very heart of this success is our people's desire to enrich the lives of our customers. We have fantastic people who care about the work they do and are proud to work for McCarthy & Stone, and this is where you come in.
About The Role
As an Area Manager within our Management Services team, you will have management responsibility for a team of House Managers. Based at each development a House Manager will oversee the delivery of lifestyle and estate management services to all Retirement Living developments.
Working closely with our regional teams, you will deliver a seamless service to all homeowners ensuring that you promote our core values and business philosophy at all times; managing and overseeing the national facilities contracts and reviewing service standards and costs to budgets.
In addition to these duties, you will produce monthly management reports and formally report to homeowners with account updates and budgets for each financial year.
You must keep up to date with relevant legislation, in particular employment and health & safety, and be responsible for the recruitment and induction of House Managers for each development.
You will need to be a self-motivated individual with a positive “can do” attitude, who prides themselves on getting the best out of their team. You will have excellent organisational and communication skills to manage a dispersed team, as well as have the ability to establish positive relationships with an extensive variety of both internal and external customers.
We are looking for candidates with experience of people management, with previous “hands on” residential property management experience ideally within a similar role, coupled with an understanding of financial budgets and excellent knowledge of Health and Safety legislation.
The successful candidate will ideally be educated to degree level or equivalent and possess a professional qualification in a property management related discipline.
You must also be computer literate, with a sound knowledge of Microsoft Office and prior experience of using a Property Management Database.
In addition to an attractive salary, benefits include a company car, pension plan and life assurance. We also offer excellent management training and coaching.
Hours of Work
9.00 am - 5.30 pm Monday to Thursday and 9.00 am : 5.00 pm Friday.
The role will be home-based and the successful candidate will be required to undertake significant travel across the region that will involve working outside normal business hours at times and being “on call”.
Wednesday 14 November 2018
How to Apply
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