We require an AFTERSALES MANAGER for our prestige brand dealership
State of the art facility
You will need to possess:
• At least five years experience and a proven track record of running a successful service
department in a main dealer environment
• The ability to lead by example, manage and inspire the team to consistently exceed customer
satisfaction and profitability objectives
• Experience of developing and monitoring budgets
• Strong communication and organisational skills with a high level of self motivation
• Up to date knowledge of vehicle and consumer legislation as well as FCA regulations
our responsibilities
• Develop service department plans and budgets to achieve quarterly and annual targets
• Maintain financial and operational controls within the department
• Understand and report on key KPIs in a timely and accurate manner
• Support and motivate a team of Service Advisors by providing clear direction for the department
to maximise profitability
• Manage a workshop to ensure workshop efficiency and productivity rates are maintained
• Ensure warranty procedures are followed correctly and monies are recovered promptly
• Respond swiftly to any customer complaints and ensure timely resolutions
• Establish and monitor the teams training requirements to ensure the required level of expertise
is achieved at all times
• Work alongside the Group Head of Service to develop a strategy to maintain the long term
