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25 days ago
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After Sales Customer Service Manager


Recruitment Genius
Salary: £55000 - £60000 per annum
Location: Waltham Cross
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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This long-established, successful family-run business based in the Hertfordshire/North London borders has an exciting opportunity for an experienced Customer Service Manager to join their team.

This role will ensure that their customers continue to receive first class service that they feel valued and want to return to them time and time again.

Responsibilities:
- The management and control of Service Technicians and Customer Services Assistants to enable the Department to operate effectively and efficiently.
- To deal with customers, both face to face and over the telephone to resolve queries, complaints and other related issues surrounding their furniture purchases as speedily as possible.
- To identify the precise nature of customer complaints/issues
- Work very closely with the Buying and Sales team to identify potential quality control issues which may arise.

Skills and Experience:
- Excellent IT skills, including MS Excel
- Previous experience managing a team of people
- Experience within the furniture industry will be advantageous
- Impeccable attention to detail
- Sound understanding of the English language both written and verbal
- The ability to work weekends on a rotating roster basis

A bit about this company

They are an extremely successful, progressive and professional business that has experienced dynamic growth in recent years. They have been in business since 1899 and have a well-deserved reputation for consistent excellence.

They will provide you with an excellent work/life balance alongside a supportive environment that will stretch and challenge your potential to make a tangible difference to a successful company.

Based in Waltham Cross, they are easily accessible being so close to the M25 and major train connections, with free on-site parking for all staff.

Package

Excellent starting remuneration package with OTE £60K per annum (DOE) inc an annual company bonus. Career and package progression opportunities for the right person.
This long-established, successful family-run business based in the Hertfordshire/North London borders has an exciting opportunity for an experienced Customer Service Manager to join their team.

This role will ensure that their customers continue to receive first class service that they feel valued and want to return to them time and time again.

Responsibilities:
- The management and control of Service Technicians and Customer Services Assistants to enable the Department to operate effectively and efficiently.
- To deal with customers, both face to face and over the telephone to resolve queries, complaints and other related issues surrounding their furniture purchases as speedily as possible.
- To identify the precise nature of customer complaints/issues
- Work very closely with the Buying and Sales team to identify potential quality control issues which may arise.

Skills and Experience:
- Excellent IT skills, including MS Excel
- Previous experience managing a team of people
- Experience within the furniture industry will be advantageous
- Impeccable attention to detail
- Sound understanding of the English language both written and verbal
- The ability to work weekends on a rotating roster basis

A bit about this company

They are an extremely successful, progressive and professional business that has experienced dynamic growth in recent years. They have been in business since 1899 and have a well-deserved reputation for consistent excellence.

They will provide you with an excellent work/life balance alongside a supportive environment that will stretch and challenge your potential to make a tangible difference to a successful company.

Based in Waltham Cross, they are easily accessible being so close to the M25 and major train connections, with free on-site parking for all staff.

Package

Excellent starting remuneration package with OTE £60K per annum (DOE) inc an annual company bonus. Career and package progression opportunities for the right person.

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