Hello, we're Utility Warehouse
We help people get on with their lives and spend their time how they want to.
And we're bringing together a nation of self-starters to build a different type of utility company.
One where partners can run their own business and reach the goals that matter to them.
For customers, we offer permanent peace of mind. One bill, great value and no need to ever switch again.
And for our people, we provide clear opportunities to help them achieve both their professional and their personal ambitions.
A bit more about us
You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years.
We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue. But in two decades of phenomenal change and growth as a business, there are two things that have remained constant:
And we know we're onto something - we were the Which? 'Utilities Brand of the Year' in 2018 - but we're only just getting started.
What we're looking for
In a nutshell, we're looking for people with great administration and organisational skills to join our busy operations team.
A bit more about you
You'll need great customer service skills and have a natural ability to build rapport and empathise with both our internal team members and our specialist third party engineering partners.
You'll love to take ownership of a problem, investigate and see it through to resolution.
You'll be someone who loves to think differently about problems of all types, challenges assumptions, and throws themselves into creating new solutions.
You'll enjoy process focused work, dealing with multiple tasks and enquiries and resolving within deadlines.
You'll have great numeracy skills and enjoy working with high volumes of numbers and data.
You'll love working in a busy team environment.
You'll have strong analytical skills and a keen eye for detail.
You'll be responsible for:
Conducting a range of Administration tasks including, billing related queries, supply transfer requests, engineering works and data verification.
You will liaise with our specialist third party engineering partners and updating Industry databases.
Overseeing site works appointments, investigations and database cleansing.
Analysing Meter Readings data and ensuring the accurate Billing of our Energy Customers.
Communicating with Industry Parties and Customers to resolve any issues.
Update both internal systems and industry records with accurate metering and appointment data.
What we're offering
As a FTSE 250 company we offer stability and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That's probably why lots of the team who joined us from the beginning are still here.
Your starting salary will be a competitive £21,500. You'll also benefit from 25 days' holiday (plus bank holidays), free parking, an annual salary review, share options, an additional Christmas Bonus, staff discount, subsidised canteen and much more!
Get in touch
If this role sounds like it was made for you, then do please get in touch.
And if it doesn't but you still like the sound of Utility Warehouse, then drop us a line anyway - we're hiring in all sorts of positions across the business.