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2 months ago
Johnston Press
Salary: Circa 18K DOE & Excellent Benefits
Location: Birmingham
Job type: Permanent
Contact: John Martins
Category: Telesales Jobs
Job title: Customer Service Administrator 

Salary: Circa 18K DOE & Excellent Benefits 

Location: West Bromwich, West Midlands

Working hours: Permanent, full-time, Monday to Friday.

Do you have good administrative and customer service skills? Are you ready for an exciting varied role where no two days are ever the same?

Our client manufactures an exciting range of systems for the construction, automotive, acoustic and audio markets, exporting to numerous countries around the world. They are a leading manufacturer of engineered facade and roofing systems to the architectural sector 

THE ROLE- Customer Service Administrator 

You will provide full administrative support to ensure a systematic and well-organised environment where information is managed yet easily accessible. Providing the administration and customer service to facilitate timely despatches of customer orders and after-sales support to internal and external customers.
Key responsibilities 
• Raise sales orders, liaising with respective service providers for production / powder coating requirements
• Purchasing of bespoke products and raising credit requests as required
• Administrative housekeeping procedures 
• Answer incoming telephone calls and owning or directing accordingly
• Liaison with internal and external customers, including sales colleagues, to manage expectations and provide an initial point of contact
• Take ownership of service related issues following provision of products to customers, collating information to determine root cause of issue and varying solutions
• Follow procedures relating to quality management and own to ensure satisfactory outcome in a timely manner

THIS LIST IS NOT EXHAUSTIVE OTHER DUTIES MAYBE REQUIRED THAT ARE CONSIDERED REASONABLE FOR THE ROLE AND TO SUPPORT OTHER FUNCTIONS

Skills & Specifications

• Previous experience in a similar role (either office based or face to face) in the customer service/Administrative or Trade industry
• I.T. proficient ( Microsoft)
• Excellent organisational and communication skills 
• Able to time manage, work independently and part of a team
• GCSE educated or equivalent 

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