The Sales Recruitment Network is seeking a sales office administrator to provide administrative support and provide high quality customer service for a leading furniture retailer. Salary £18,447 plus benefits.
Job Title: Administrator
Package: £18,447, pension, life assurance, other lifestyle benefits
Area / location: UK wide opportunities
Product: Furniture products
Brief job description:
With their own designers who bring consumers the very latest looks, styles and fabrics, this sofa and furniture retailer is the best in the business and continues to go from strength to strength.
This position would be based within a regional distribution centre and will entail being responsible for key areas of administration which include Front End, Delivery and Service. You will be able to professionally handle all incoming and outgoing calls, taking ownership of any issues or problems that arise and regularly liaise with internal and external stakeholders which include customers, delivery drivers, suppliers, store managers and service managers. You will also be able to handle customer queries and complaints in a professional, calm and timely manner and update customers on a regular basis in regards to their order, ensuring expectations are set, as well as processing new orders and finance documents, identifying any errors and correcting them. Also you will be responsible for arranging warranty repairs by contacting service managers and liaising with customers.
· Customer focused – able to deal with difficult situations
· Excellent verbal communication skills
· Ability to multi-task and prioritise tasks to meet deadlines
· Strong motivation with the drive to complete all tasks
· Attention to detail, ensuring the highest standard of accuracy
· A high degree of self-motivation and ambition
· Computer literate
This is a great opportunity to join a leading retailer brand that is recognised as one of the UK`s top Employers, so apply now!