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about 1 month ago
eRecruitSmart
Salary: £28k - 35k per year
Location: London
Job type: Permanent
Contact: Hot Recruitment
Category: Call Centre Jobs

We have an excellent opportunity for an experienced Account Manager to become an influential and key member of our clients Customer Success team based in South London.

The Company
Our client is a market-leading and fast-growing software-as-a-service business within the property market industry and they are looking to scale up significantly over the next three years.

This is an exciting opportunity for the right person to help shape a critical part of our clients commercial operations and drive the business to enterprise scale.

The Role
As an Account Manager, you will use a proactive approach to increase customer retention and contribute to the commercial growth of the company by identifying and growing revenue from an existing client base and your responsibilities will include:

  • Building and nurturing relationships with existing clients
  • Managing clients at all stages of the customer lifecycle, from launch to renewal
  • Upselling new products and services to existing clients
  • Proactively engaging with clients to drive adoption, retention and expansion of products and services
  • Effectively communicate the integral role that the service provides to client's lead generation and overall business growth 
  • Conduct regular business reviews and build relationships with executive-level client stakeholders; on-site presence and UK travel will be required
  • Provide internal feedback on how the company can better serve its customers 
  • Proactively identify client risk and mitigate client attrition
  • Work closely with Management, Product and Engineering Teams to identify and track enhancement requests and bugs


The Person
As Account Manager, you must be / have:

  • 3+ years Account Management, Consulting, and/or Sales Experience
  • Experience working with multiple stakeholders, teams and senior executives
  • Excellent communication, interpersonal skills, and eloquent writing skills 
  • Degree level or higher education qualification
  • Goals and numbers driven, with a track record of driving KPI’s
  • Able to manage multiple priorities with initiative and enthusiasm and work calmly under pressure
  • A strong business acumen with demonstrated ability to understand business structures, functions, workflows, and business economics
  • A creative, energetic and self-motivated go-getter who can operate independently and prioritise work efficiently
  • An understanding of SEO and web-based strategies (beneficial)
  • Client-focused with a professional attitude and great presentation both virtually and face-to-face
  • Organised and professional with a good sense of humour


Important Information
Please submit a cover letter explaining why you would be suitable for this role with your CV application as any application without a cover letter will not be considered.

Rewards                
As Account Manager there is an excellent salary on offer of £28,000 to £35,000 per annum depending upon experience.

How to Apply
Please note that Hot Recruitment Consultants t/a eRecruitSmart is a Recruitment Agent and not a direct employer.  Your CV will be sent to the Hiring Manager at the company who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered. 

We look forward to hearing from you!



Account Manager, Sales Manager, Sales, Business development

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