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12 months ago
Friday Media Group
Salary: £20 - £22K
Location: South East, East Sussex, Brighton, Battle, Bexhill-on-Sea
Job type: Permanent
Contact: Recruitment
Category: Customer Service Jobs

Business Overview:

Friday Media Group is a UK-based media solution company, with a clear vision, that’s expanding in the UK and internationally. Our UK offices include Brighton, Pembroke and Preston as well as international setups in Miami, Barcelona & India. We currently operate over 70 websites, generating in excess of 12 million visits every month bringing buyers and sellers together plus an impressive portfolio of websites we have created for our customers.

Position Overview:

Friday Media Group are looking for an Account Manager who can deliver great customer service with a passion for sales. This role will involve building and maintaining quality relationships with a pool of our clients through regular contact and adding value to their business . Working closely with each customer you will need to identify and act upon opportunities to increase client spend where it will benefit them. You will also be expected to proactively identify any problem areas through effective communication and either educate or fix the issue to ensure the customer receives an impeccable service. This may include a mixture of telephone communication and face to face visits depending on client spend which means a driving licence is essential for the role.

Your main goals would include:

  • Ensuring customer retention is being achieved within our group expectations to create sticky, happy customers, by sticky we mean customers who stay with us for a long time!

  • You will need to make these customers aware of the good news stories from their campaign and offer advice on areas of improvement.

  • To identify & make the most of all upsell opportunities with an aim to increase average order values across your brand.

  • To feed product innovation ideas derived from industry/customer feedback to relevant teams.

Skills required:

We don’t just hire anyone - We need passionate, resilient and highly motivated individuals who are ready and willing to go that extra mile to help grow our business, retain customers and increase customer spend. You will be organised, articulate and customer service oriented, proactive with a passionate yet natural sales approach. You will have professional, persuasive and empathetic sales skills, with a positive, tenacious and persistent attitude. A confident communicator with strong organisational skills.

Why work for FMG?

  • 25 days holiday

  • Free company gym

  • Beautifully refurbished and vibrant office environment

  • Fun and hardworking team of professionals

  • Relaxed and informal working environment

  • Free tea and coffee

  • Investment of external training as well as constant internal training for development

  • Constant opportunities to progress/ learn new skills

If you're ready to join a hardworking team and push yourself to achieve your goals then please apply for this role.

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