Account Administrator - Candidate Source Ltd

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Description

A well established, thriving company offering drainage solutions on a national basis to many of today's leading insurers is expanding to accommodate new client wins.

They seek a pro-active and confident individual to be responsible for managing and developing their key accounts. Working within a fast-paced administration team environment the successful candidate will have a can do positive attitude. Problem solving skills coupled with an excellent telephone manner and organisational skills are essential.

It will be your responsibility to deliver an exceptional customer experience though the management of your own portfolio of drainage and subsidence insurance claims. Youll act as first point of contact for their Clients and Policyholders for any queries on their claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend payments, produce invoices, letters, liaise with contractors and other external suppliers.

You will have/will be:
Previous experience within a customer service or administrative office environment
Organised, diligent and able to run tasks through to completion
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
Excellent communication and negotiation skills
Experience of MS office suite including excel, word and outlook
Ability to deal with demanding customers in a sympathetic but firm manner over the telephone
Able to cope with a fast changing working environment
A willingness to ask for help when unsure of anything
Ideally educated to A level/ degree standard


The position will be based in their head office in Wallasey, the hours will be 10am - 6pm Monday to Friday.
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