Mears Housing Management is going through an exciting period of growth and we are seeking candidates that has a passion to deliver excellent customer service through being the first point of contact for our customers.
We are now seeking to appoint an Accommodation Advisor to join our Maintenance Team in Basingstoke.
Reporting to the Team Leader for Maintenance, you will be first point of contact for Customers, Landlords and Agents with any property related queries raised during the life of a Tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property
Within this office-based role, you will be responsible for liaising with Licensees of properties through issues with quick fixes, reporting, monitoring and chasing up a variety of maintenance issues raised. You will also deal with access requests and any noise or nuisance disputes.
In order to be successful in this role, it is essential that you are educated to GCSE standard and have substantial office experience. With a track record in delivering great customer service, you will be a resilient self-starter, with exceptional organisation skills and will be able to demonstrate the ability to manage business correspondence. In addition, you should also be IT Literate; utilising a variety of software packages.
A candidate from an estate agent background would be ideal.
Please refer to the full job description upon applying
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
· Training and development
· Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
· Seeing first-hand the impact you have on the lives of the people you support
Mears Group PLC and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.