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25 days ago
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6 month FTC - Customer Service Manager


Elevation Recruitment
Salary: £25000 - £30000 per annum
Location: Sheffield
Job type: Contract
Contact: Kelly Robinson
Category: Customer Service Jobs
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Elevation Recruitment Business Support are currently supporting a key client to recruit a Customer Service Manager.

This role will initially be on a 6 month FTC.

Key Responsibilities:

-Manage UK Customer Service Team
-Provide direction and leadership to the CS team when needed
-Manage sales order management activity, price/credit administration, and customer queries across multiple business units, product categories markets and channels
-Implement and maintain KPIs and metrics and their reporting to monitor and upgrade the performance of the department and team members
-Provide a professional support platform to the customer service team via reporting; issue resolution and CRM related measures
-Implement guidelines, processes and training
-Manage internal and external correspondence
-Develop, implement & optimise procedures, guidelines and tools to ensure continuous improvement

Elevation Business Support is a specialist division of Elevation Recruitment focusing on the recruitment of talented Office Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
Elevation Recruitment Business Support are currently supporting a key client to recruit a Customer Service Manager.

This role will initially be on a 6 month FTC.

Key Responsibilities:

-Manage UK Customer Service Team
-Provide direction and leadership to the CS team when needed
-Manage sales order management activity, price/credit administration, and customer queries across multiple business units, product categories markets and channels
-Implement and maintain KPIs and metrics and their reporting to monitor and upgrade the performance of the department and team members
-Provide a professional support platform to the customer service team via reporting; issue resolution and CRM related measures
-Implement guidelines, processes and training
-Manage internal and external correspondence
-Develop, implement & optimise procedures, guidelines and tools to ensure continuous improvement

Elevation Business Support is a specialist division of Elevation Recruitment focusing on the recruitment of talented Office Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.

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