We will make sure you are supported from day one when you join our excellent tried, tested and fully comprehensive Company Induction. We'll give you full classroom training on our products, services and teach you different ways of working in this environment - and that's just the beginning! You'll also spend time experiencing and applying all that you've learned in the classroom - in real life situations. It doesn't stop there though, once you join your team you will receive ongoing mentoring sessions and one-to-one development; it really is a very supportive environment!
You don't have to be a total technical guru or have lots of industry experience. You'll learn everything you need, to become part of our award-winning technical team - and our caring, supportive training team will support you to understand how our services and technology works. The key thing is to genuinely enjoy providing excellent customer service; have a real passion and enthusiasm for all things technical; the willingness to learn and most meaningfully a "can-do attitude".
About the role
It's our people that make Utility Warehouse the winner of numerous Which? and Moneywise Awards, and this is why we work so hard to provide a first-class rewards package for our staff. It's all about us recognising the people who live by our values and demonstrate that we genuinely care about the support we offer our members and partners. In short we are "Proud to be Purple".
Starting salary is £20,730 plus up to 25% bonus (OTE £25,900) and great benefits! Just to give you a taste, here are a few or our perks:
A day in the life of a Technical Support Advisor at Utility Warehouse
No two days are the same at Utility Warehouse - and we expect all of our staff to be committed to our vision of becoming 'the Nation's Most Trusted Utility Supplier, the one you'd recommend to your Mum!' You understand that some members may have very challenging issues when they contact us, but you will build brand loyalty by taking ownership of their queries and providing consistently unique customer experiences. You'll speak to around 30 customers a day, providing solutions on our Home Phone, Broadband, Fibre and Mobile products - using some of the newest technologies on the market.
Utility Warehouse may be a FTSE 250 Company with over 600,000 customers, but at heart we still see ourselves as an ambitious challenger with a strong family feel! We stand out as the UK's only fully integrated provider of a wide range of competitively priced essential services, spanning telephony (landline, broadband and mobile), energy (gas and electricity), and more recently, Home Insurance.
Equality and Diversity
At Utility Warehouse, we're committed to being a diverse and inclusive workplace, ensuring everyone feels valued and respected.