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12 months ago
Elevation Recruitment
Salary: £18000 - £18500 per annum
Location: Sheffield
Job type: Contract
Contact: Kelly Robinson
Category: Customer Service Jobs
Elevation Recruitment Group are working alongside a key client based in Sheffield who are looking to appoint a Customer Service Specialist on a 12 month fix term contract.

Key Accountabilities:
- Responsible for order management from sales order entry to delivery and invoice dispatch
- Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
- Manage customer claims such as picking errors, damaged goods or pricing discrepancies
- Manage defective returns including seasonal returns (RMA's) issue credit notes and maintain the Oracle database
- Liaise with our warehouses for shipping orders and receiving returns
- Liaise with various departments (Finance, supply planning, marketing) on customer service related issues
- Act as point of contact for the sales team, provide support to sales with documentation, reports & data as requested. Regular communication with relevant Sales Manager
- Prepare export documents when applicable
- Update the customer database as needed
- Participate in improvement projects

Key Skills:
- Excellent MS Office knowledge (Excel, PPT, Word)
- Oracle knowledge
- Fluent in English (fluency in EU language is a plus)

Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.

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- Business Support Jobs or Business Support Recruitment

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