Help

Stop emails that you receive from us

There are 2 kinds of email that you can receive from us.
Firstly there are Jobs By Email alerts, these will always come from Simply Office Jobs and have the subject Jobs By Email alert.
Secondly, there are Proactive emails that we send you every now and again containing details about jobs that might be relevant to you. These will always come from Simply Office Jobs but will have different subjects.

Jobs By Email alerts
To stop these emails, at the foot of each email you will find a link after the sentence "If you would like to stop this Jobs By Email alert..." saying "click here to remove it.", following this link will stop this Jobs By Email alert. NB. You may have other Jobs By Email alerts, removing this one will not stop other alerts sending out emails, you will have to follow this process for every alert you wish to stop.

Proactive emails
To stop these emails, at the foot of each email you will find a link after the sentence "If you would like to unsubscribe from future emails, please go to...", following this link will stop us from sending you any more proactive emails.

Upload your CV

You can upload your CV by doing any one of the following tasks:

• Registering your details
• Registering your details whilst applying for a job
• Registering your details whilst setting up a Jobs By Email alert
• Updating your CV from the Job Seekers home page

File types
We can currently only accept Microsoft Word Documents. We do not accept PDF documents or RTF documents.

File size
Your CV must not be bigger than 500kb.

Problems uploading your file?
Apart from not being a Word document or being bigger than 500kb, the biggest problem we encounter trying to upload CVs is that although you can open them in Word, they are not Word documents. To make sure yours is a Word document, follow these steps:

1. Open your CV with Word
2. Go to File in the menu
3. Click on Save as
4. In the box that appears, next to the bottom is a drop down list next to a label Save as type, make sure that you select Word Document (*.doc) (or Word Document (*.docx) for Office 2007 users) from this list
5. In the box above, File name, give your CV a name and make sure it ends in .doc, e.g. bobs_cv.doc (or .docx, e.g. bobs_cv.docx for Office 2007 users)
6. Click on Save
7. Use this CV when prompted to upload your CV

Website reports "CV is not a supported file format." yet you believe it's a Word document
For Windows users only: Check your MIME type for Word documents is correct, to do this follow these instructions:

• Click on the Start button, then click on Run
• Into the box type regedit and click on OK
• A Registry Editor window should appear with 2 sides, on the left should be a list of folders under My Computer, the first one should be HKEY_CLASSES_ROOT, click the + sign next to it, below you should now see a list of file extensions (extensions looks like .xxx - a dot followed by three letters)
  
  Versions of Office before Office 2007
  
  
• Find the one corresponding to .doc and click on the .doc
• In the right hand window you should see some options, one being ContentType, this should have the value application/msword in it, if it doesn't carry on with the next steps. If it does then your machine is OK and you should contact us for further help.
• Right click on ContentType and click on Modify in the menu that appears.
• Change the Value data: box to read: application/msword
• Click on OK and close the Registry Editor, you should now be able to upload your CV.
  
  Office 2007 onwards
  
  
• Find the one corresponding to .docx and click on the .docx
• In the right hand window you should see some options, one being ContentType, this should have the value application/vnd.openxmlformats-officedocument.wordprocessingml.document in it, if it doesn't carry on with the next steps. If it does then your machine is OK and you should contact us for further help.
• Right click on ContentType and click on Modify in the menu that appears.
• Change the Value data: box to read: application/vnd.openxmlformats-officedocument.wordprocessingml.document
• Click on OK and close the Registry Editor, you should now be able to upload your CV.

Hide your CV from Recruiters

To hide your CV, go to the Job Seekers home page by logging in. From here, click on the button More in the section Your account & CV. Scroll down the page to the section Your CV and click on the button Upload new CV.

Update CV and hide it from Recruiters

• Click on "Upload your CV in Word format"
• Add your CV by clicking on the Browse button
• Click on the tickbox "Your CV will be searchable by recruiters, if you DO NOT want recruiters to view your CV please tick this box."
• Click on the Upload new CV button

Keep current CV and hide it from Recruiters

• Click on "Don't upload a CV right now"
• Click on the tickbox "Your CV will be searchable by recruiters, if you DO NOT want recruiters to view your CV please tick this box."
• Click on the Upload new CV button

Job Seekers, retrieve your password

If you have forgotten your password, you can go to the Retrieve your Password page. Here, if you enter the email address you used when you registered, then the password will be mailed to this address. If you do not get an email within an hour, then this may be because the was a problem with your email address. If you think this might be the case, please email us on simplywebdev@friday-ad.co.uk stating the email address.

Suspend or delete your account

If you login to your account you will be taken to your Job Seeker home page. Half way down the page is a section entitled "Your Account". Here you will see 2 sections; Suspending your account and Deleting your account. Suspending your account stops all your Jobs By Email alerts but it also allows you to pick up your account where you left off at a later date. We we still send some marketing emails that we think are of interest to you. Deleting your account will remove you completely from our database.

Recruiters, retrieve your password

If you have forgotten your password, you can go to the Retrieve your Password page. Here, if you enter your Account Number, then the password will be mailed to the email addrerss registered as the primary email address when the account was created. If you do not get an email within an hour, then this may be because the was a problem with your email address. If you think this might be the case, please email us on simplywebdev@friday-ad.co.uk stating the email address.

Not receiving any emails from us

If you are not receiving emails from us but you think that you should be, or have requested one such as a password reminder, it may be that your email provider is marking our email as spam or junk. To check this do the following:

• Look in your Spam Mail or Junk Mail folder, if you find messages from us, highlight one and then click on the "Not Junk" button in your email program
• If, when you find a message from us there is a link to "Mark as safe" next to the sender, click on this
• If your email program has an option for adding an address to a Safe List or White List then please add our email addresses to this list. Our email addresses are noreply@simplygroup.net and noreply.pro@simplygroup.net
• If your email program has an option for adding a domain to a Safe List or White List then please add our domain to this list. Depending on your program our domain will be simplygroup.net, @simplygroup.net or *simplygroup.net