Call centre work is more varied than people think – it’s far more than cold-calling. Call centres deal with incoming product support, and information enquiries from customers. They also deal with outgoing calls, which can be telemarketing, customer relationship marketing, product services, and debt collection. Most call centres operate from large open-plan workspaces where work stations will include a computer, a telephone and a head set, for each agent. You need to have good people skills to work in a call centre, and able to deal with customer complaints. You should also be prepared to work a variety of hours, as most call centres will operate into the evening and some may even run through the night.